We been going here since they opened. Forteen years? We have our cat on either Fromm or Lotus her entire life. And most Iof that time it's from here. Girly loves to have favorites every other week. So I go every once in a while and stock up on her fav of the month. I would buy 20 cans or so of what she likes. (I would empty the shelf lol) For the Lotus, Venison, the most expensivist one. Lol course. Then, halfway thru the cans, she would decide something else. The store would exchange it without hesitation and tell me this is normal. Lol it is a great place to get your pet food and items. They know you by name and what your pet likes. So a personal place. I like that.